BPO stands for Business Process Outsourcing. Business Process Outsourcing is the long-term contracting of non-core business processes / back office operations to an outside provider to help save costs and/or to have access to specific skills.

The fierce competition on many markets makes companies look for opportunities to improve quality, diminish costs, accelerate ROI, reduce time to market, redistribute internal resources to key business arias etc. These companies choose BPO as a strategy for reducing costs, saving their internal resources for other purposes, enabling them to focus only on their core competencies.

We aim to provide our customers high quality BPO services at any level off implication their business require it: by outsourcing with IP Devel, our clients have a wide range of options from knowledge services to BOT.

Our BPO Services include the following steps:

1. business process understanding useful for being able to offer functional and cost-effective solutions;
2. specifications deep analysis to see if the requirements really correspond to the client’s needs;
3. BPO planning - together with the customer in order to make sure the different phases of the process will provide a smooth transfer of the service and will not cause any damages to client’s activity;
4. research and development phase;
5. implementation and deployment of the customized business solution;
6. human resources training;
7. solution and human resources testing;
8. operating the BPO solution with our specialists (permanent data transfer with the client);
9. knowledge transfer.

Our BPO services range from data entry and rules-set processing to decision making, customer interface and expert knowledge services. The most complex BPO service we provide is the BOT service targeting to offer to our customer fully operational facilities.

We put all our technical skills, our outsourcing experience and our creativity in providing innovative solutions to satisfy customers’ needs and to help them accomplish their business objectives.

IP Devel provides the following BPO services:

Knowledge management
Remote Team
BOT (Build-Operate-Transfer)